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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Theresa Harrison

December 5, 2024

5  out of  5
rating by Theresa Harrison
"I had an amazing time speaking with. Janel Smith. She is very pleasant and knowledgeable. She took her time and listened. I truly appreciate the one on one. She really understands customer service."
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Deborah Franklin

November 22, 2024

5  out of  5
rating by Deborah Franklin
"Jenel Smith has been my agent for many years. Ms. Smith and her staff have always been pleasant and very helpful. I have many policies with State Farm and would recommend Ms. Smith and her team to anyone need of insurance."
We responded:
"Ms. Deborah! Thank you so much for reviewing our State Farm office! We’re grateful to know you are pleased and your satisfaction is our top priority. We look forward to continuing to support your insurance needs. Happy Holidays to you. "
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Lawrence Crump

November 20, 2024

5  out of  5
rating by Lawrence Crump
"Really kind and helpful. Can always depend on her when i have questions"
We responded:
"We’re thankful for your feedback Mr. Crump! It’s always our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Japandroid17 X-J17

November 13, 2024

5  out of  5
rating by Japandroid17 X-J17
"getting insurance at an affordable price had never been so easy. really appreciated all the help and knowledge of my agent.."
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Lorinda Hughes

November 13, 2024

5  out of  5
rating by Lorinda Hughes
"I am out of the country and Ty made it easy to do business with! Going above and beyond, he utilized WhatsApp at my request to ensure he was able to communicate with me timely. I truly appreciate his attention to detail and covering all bases. Thanks again Ty and Jenel!"
We responded:
"Lorinda! We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Lynn Parrish

November 7, 2024

5  out of  5
rating by Lynn Parrish
"Fairly new to using this agent but they gave always been very helpful and a pleasure to deal with."
We responded:
"Thank you Ms. Parrish! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Stephanie J. Smith

November 5, 2024

5  out of  5
rating by Stephanie J. Smith
"Tre’ at Jenel Smith State Farm was extremely helpful. He provided me with various options so I could select the coverage best for needs."
We responded:
"We’re honored by your positive feedback! Tre' is truly awesome and we look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Korbin Thompson

November 1, 2024

5  out of  5
rating by Korbin Thompson
"My grandfather trusted Jenel and her team for so many years! They work diligently and have helped me with all my insurance needs ."
We responded:
"Korbin, you just made my heart smile thank you for taking the time to share that. You guys have become extended family. If you ever have any questions or need assistance, you know we're always here. "
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Dave White

October 28, 2024

5  out of  5
rating by Dave White
"Jenel and Ty at this office have been amazing to work with. Anytime I've had a concern, they have been quick to address it. Being renters, our landlord had special requirements that prevented us from being able to use online quotes and she worked with us through that as well. We also had some money struggles which caused an issue with our policy but we got that quickly fixed again because of them. Thanks so much Jenel and Ty!"
We responded:
"Thank you so much for your kind words. Renters insurance is so important and I we are always here to assist. We sincerely thank you for your business. "
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Trista Floyd

October 16, 2024

5  out of  5
rating by Trista Floyd
"Ty was awesome to work with and was quick to help! He answered all my questions!"
We responded:
"Thank you Trista! Ty is awesome and he is always willing to help you with your insurance needs. "
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Alexis Clark

October 14, 2024

5  out of  5
rating by Alexis Clark
"Great and friendly people! Help with anything she possibly can! Quick to respond and answer questions!"
We responded:
"Thank you so much Alexis!"
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Trent Hull

October 11, 2024

5  out of  5
rating by Trent Hull
"I moved to Virginia from California and they took care of my automotive insurance, very knowledgeable and professional."
We responded:
"Thank you Mr. Hull. It is our pleasure to insure your vehicles. Welcome again and we look forward to being your provider for many years to come. "
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Patricia Conrady

October 9, 2024

5  out of  5
rating by Patricia Conrady
"Always great service!"
We responded:
"We pride ourselves on great service and thank you for your kind words. "
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Theresa Murphy

October 9, 2024

5  out of  5
rating by Theresa Murphy
"Jenel is legitimately one of the most amazing, wonderful, and kind individuals i have ever spoken to among insurance companies. I have been stressed for weeks over insurance issues, and when I spoke to her today she not only made me feel at ease, she offered me grace for being human and using my insurance. Amazing character, business, insurance company, and office!"
We responded:
"Theresa, you are such a wonderful person and thank you so much for your kind words. My heart is full. Please stay in touch with me. "
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Sonya Tate

October 4, 2024

5  out of  5
rating by Sonya Tate
"I have been with Ms Jenel for the past 3 years. Her and her staff are always there for me when I am in need of any services. They help you to decide what services or options are available that are tailored for needs of your family"
We responded:
"Thank you so Ms. Tate. We appreciate you and always here to assist with all of your insurance needs. "
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Christopher Georges

September 27, 2024

5  out of  5
rating by Christopher Georges
"Great people. Always there to help and answer questions. With them, I don’t feel like a client or customer. I feel like a friend."
We responded:
"Mr. Georges, you have been with us for so many years and you are not only a friend, but you are family to us. Thank you for your kind words. "
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Kelly Montagna

September 26, 2024

5  out of  5
rating by Kelly Montagna
"I’ve had State Farm for my homeowners for years, but received a call from Ty and he was able to save me money on my car insurance so I switched. He was able to get this completed quickly and efficiently which I appreciated. Thanks to the team for great service."
We responded:
"Kelly, we thank you for your business and I am so happy Ty was able to help you with your car insurance! We look forward to speaking with you again. "
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Moore Home Love

September 23, 2024

5  out of  5
rating by Moore Home Love
"I bought a new minivan and called my agent of 15+ years to add it to our insurance. Unfortunately, I discovered the office had closed. I was pleasantly surprised to find that my account had been transferred to the Jenel Smith Agency. Tre Foster answered my call and explained what happened. Then, he added my new minivan and an authorized driver to my policy. Tre was helpful and friendly and I look forward to working with the Jenel Smith Agency in the future."
We responded:
"Thank you so much for your kind words about Tre and our agency! He is super thorough and looks forward to helping you with all of your insurance needs. And we are happy to have you and look forward to serving you for many years to come. "
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Isis Adams

September 20, 2024

5  out of  5
rating by Isis Adams
"Their customer service is unmatched! Tre went above and beyond to get my policy done with a quick turnaround time and delivered as promised! Thank you Tre and Jenel for keeping me covered!"
We responded:
"Thank you Isis! We truly appreciate you and Tre is always happy to assist with your questions and insurance needs. "
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Gwen Manley

September 20, 2024

5  out of  5
rating by Gwen Manley
"Excellent Customer Service!!! Thanks for all you do!!"
We responded:
"Thank you so much Ms. Manley!"
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Carl Yancey

September 20, 2024

5  out of  5
rating by Carl Yancey
"Excellent customer service throughout , Tre was excellent with his customer service each time I called. Keep up the excellent work 👍🏾👊🏾"
We responded:
"Thank you Mr. Yancey for recognizing Tre and thank you for your business!"
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njg59

September 19, 2024

5  out of  5
rating by njg59
"I have always received nothing but the best customer service from Jenel’s office."
We responded:
"You are super sweet! Thank you so much!"
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Jean Brothers

September 18, 2024

5  out of  5
rating by Jean Brothers
"Extremely professional, courteous and exceptionally kindness!"
We responded:
"Thank you so much Ms. Jean! Tre had all great things to say about you and feel free to call him is you need anything at all. "
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king ss

September 18, 2024

5  out of  5
rating by king ss
"Great team, State Farm has with Jenel & Dwan... been with them for years now, never had any issues with them, excellent customer service, always provided, any small issues or concerns I did have, would always be resolved. Very helpful team..."
We responded:
"Thank you so much! You have been with us forever and we thank you. We are always here for you. "
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Latasha Rodgers

September 12, 2024

5  out of  5
rating by Latasha Rodgers
"Awesome service. I used State Farm for my home insurance and adding my car to my plan was so move and cheaper. Trey was very knowledgeable and helpful with this smooth transition. Thank you"
We responded:
"Thank you Latasha! We pride ourselves on service and look forward to speaking with you again!"