State Farm® Insurance Agent Jenel Smith
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Ashlyn Musser
August 13, 2025
5
out of
5
rating by Ashlyn Musser
"Jenel is amazing to work with. She is very knowledgeable with her job and has helped me a lot. She’s given me good advice and has answered all my questions. Thankful to have her as my agent!"
We responded:
"Thank you so much Ashlyn for your kind words!! We truly appreciate you and look forward to continuing to support your insurance needs for many years to come."
Gwen Manley
August 4, 2025
5
out of
5
rating by Gwen Manley
"The customer service is excellent!!"
We responded:
"Ms. Manley, we’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
Mycah Stanley
August 1, 2025
5
out of
5
rating by Mycah Stanley
"Tre’ is the goat and always comes in clutch when I need him. He is very easy to talk to and knows how to help. He is a good problem-solver and knows how to effectively get you what you need. He is a very good listener as well!"
We responded:
"Mycah, thank you for your 5-star review! Tre is awesome and he is the best at customer service. My State Farm team and I are happy to be your good neighbor!"
Zhane Veal
July 28, 2025
5
out of
5
rating by Zhane Veal
"Tre’ was very helpful with getting me set up with new insurance coverage. Helped me save with a bundle and made the process quick and easy! Thanks a bunch!"
We responded:
"Thank you for taking the time to share your thoughts of Tre! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re always here to help!"
Joy Sivels
July 25, 2025
5
out of
5
rating by Joy Sivels
"I want to say that Jenel and her staff have always been willing to help anyway they can. Tre', who is one of her representatives have always been a blessing to work with. He is always pleasant, kind, patient, and knowledgeable. He is a great edition to the team. I pray for his continuous success!"
We responded:
"Awww Ms. Sivels. We’re thankful for your feedback of Tre! You've been with us for years and we thank you. If there is anything else we can ever do to help, please let us know!"
Ken and Kita Davis
July 20, 2025
5
out of
5
rating by Ken and Kita Davis
"Exceptional Customer Service! I had a fantastic experience with Tre Foster(Jenel Smith Insurance Agency)From start to finish, he was professional, responsive, and genuinely cared about providing great service. He answered all my questions promptly and made the entire process smooth and stress-free. It’s clear they value their customers and take pride in their work. Highly recommend to anyone looking for quality service and a team that goes the extra mile!"
We responded:
"Thank you Mr. & Mrs. Davis for reviewing our State Farm office! We’re thrilled to know you had a positive experience with Tre; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
Amber Alston
July 17, 2025
5
out of
5
rating by Amber Alston
"They are very attentive. I always get a timely response whenever I need something. They have been very helpful."
We responded:
"Amber we appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
Ronnie “BadBoy” Hughes
July 17, 2025
5
out of
5
rating by Ronnie “BadBoy” Hughes
"AWESOME FAMILY ‼️‼️‼️"
We responded:
"Ronnie, thank you so much for your feedback! Truly thankful. It’s always our pleasure to assist you and your family with your insurance needs. If there is anything else we can do to help, please let us know!"
Gary Lupton
July 17, 2025
5
out of
5
rating by Gary Lupton
"Tre is always great about taking the time to answer my questions about my policy and changes that need to be made. Jenel has been very helpful when working with the claims department. If all of Start Farm was as good as Jenel Smith's office I'd be a much more satisfied customer."
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. Again, thank you!"
Tasha Howard
July 17, 2025
5
out of
5
rating by Tasha Howard
"Trey, was and has always been helpful when I call. He will go the mile to get my questions answered and is very polite. Keep up the great work Trey, you are a great asset to the wonderful family (Jenel and Dwan)"
We responded:
"Tasha, we’re honored by your positive feedback! We have insured you guys for years now and you are indeed like family to us as well. We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
Yasmin Harper
July 15, 2025
5
out of
5
rating by Yasmin Harper
"Ms. Smith has always been a pleasure to work with! I’ve been working with her ever since I was a teenager and has always made sure I was taken care of! She was always timely whenever I was awaiting a response and helped with any questions I ever had! Thank you Ms. Smith!"
We responded:
"Awww Yasmin!!...It has been an absolute pleasure. Thank you for your kind words. We are so proud of the young woman you have become. We look forward in continuing to assist you with all of your insurance needs. "
Sadoni J
July 15, 2025
5
out of
5
rating by Sadoni J
"Dwan clarifies concepts and answers questions to my understanding and is willing to break down any subject as needed. Love my State Farm Agent!"
We responded:
"Thank you so much for your wonderful review! Dwan is awesome in clarifying concepts, answering your questions, and ensuring your understanding. We truly appreciate your feedback and look forward to serving you in the future!"
Tyrell Edwards
July 10, 2025
5
out of
5
rating by Tyrell Edwards
"Very good at responding back fast, helpful, and great staff"
We responded:
"Tyrell, we’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
Brenda Shepherd
July 8, 2025
5
out of
5
rating by Brenda Shepherd
"Dwan was AMAZING: knowledgeable, patient and professional! I urge you to join the Jenel Smith Agency!"
We responded:
"We’re thankful for your feedback! Dwan is amazing and always ready to assist. We thank you for the trust you've extended to our office. If there is anything else we can do to help, please let us know!"
Tom Elder
July 8, 2025
5
out of
5
rating by Tom Elder
"I have been a client of State Farm with Jenel and Dwan for almost 20 years and highly recommend their expertise and personalized service. They are consistently professional, responsive, and highly competent."
We responded:
"Thank you for taking the time to share your thoughts! Wow times flies when we're having fun! If you ever have any questions or need assistance, we’re here to help! And we truly appreciate your continued trust in us. "
Ivan Armstrong
July 5, 2025
5
out of
5
rating by Ivan Armstrong
"I have been working with Jenel for a while now and she has always answered any questions that I had and explained them in a way that could be understood. She has been very patient and professional with us through many different situations. I highly recommend Jenel Smith for any of your insurance needs!!"
We responded:
"Ivan thank you so much and we appreciate your review! That means a great deal to us. If you ever need any assistance in the future, please don’t hesitate to reach out. We are always here to help!"
Alan Johnsonjr
July 2, 2025
5
out of
5
rating by Alan Johnsonjr
"Tre is cool, calm, and collected. Great customer service all the way around and amazing rates!!!"
We responded:
"Thank you for reviewing our State Farm office! You described Tre perfectly. We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
Charmane Small
July 1, 2025
5
out of
5
rating by Charmane Small
"Jenel is outstanding! During my appointment, she took the time to thoroughly explain each policy and patiently answered all of my questions. Her dedication and exceptional customer service truly stood out. I've been a customer since 2022, and experiences like this are exactly why I stay."
We responded:
"Charmane, thank you for taking the time to share your thoughts! I still remember when you were first referred to us. We’re so please that you're happy with the service at our State Farm office. If you ever have any questions or need assistance, we're always a call or click away!"
Elijah Blue
June 26, 2025
5
out of
5
rating by Elijah Blue
"Jenel Smith State Farm agency is a top tier class agency that I have enjoyed every experience when it comes to insurance. Ms. Jenel and Ms. Dwan has helped me in each every way and I appreciate their promptly approach in getting things done. I for sure recommend this agency to anyone that is in need of insurance and need of a very professional well mannered service."
We responded:
"Elijah thank you for your 5-star review! We truly appreciate you and so proud of the young man you've become. You know we are always just a call or click away. "
Terral James
June 20, 2025
5
out of
5
rating by Terral James
"I’ve been a client for many years. This office has always been a warm and pleasant environment. The Agents communicate well with keeping me updated on my renewals, add-ons, etc. I would recommend this establishment to my neighbor, State Farm is always on your side:)"
We responded:
"Ral thank you for reviewing our State Farm office! You recommending our office to others would be an honor. We look forward to continuing to support your insurance needs for many more years to come."
Janice Myrick
June 17, 2025
5
out of
5
rating by Janice Myrick
"Jenel and her team makes us feel like family. They always there when we need them. We will continue to use many services offer from our wonderful Agent!"
We responded:
"Janice, we’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
Cookie Willis
June 17, 2025
5
out of
5
rating by Cookie Willis
"Jenel Smith State Farm agency is by far THE BEST agency that I have every experience when it comes to insurance. Ms. Jenel and Ms. Dwan are just a phone call and an email away and I mean literally. Every time I call or email, they are right there to assist our needs. I definitely recommend this agency to anyone that is in need of insurance."
We responded:
"Mrs. Willis, you just made me smile. We’re so thankful for your feedback! For years, you have allowed us to protect your personal lines as well as your church, Zion Word Restoration. So again, thank you. If there is anything else we can do to help, please let us know!"
andrea baynard-knight
May 30, 2025
5
out of
5
rating by andrea baynard-knight
""I had a great experience! Tray was very helpful throughout the whole process and very patient. Would definitely recommend to others!""
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
Kaitlyn Grimm
May 6, 2025
5
out of
5
rating by Kaitlyn Grimm
"I had a great experience! Tray was very helpful throughout the whole process and very patient. Would definitely recommend to others!"
We responded:
"Kaitlyn, we’re thankful for your feedback! Tre is awesome and it’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
Barbie Boone
May 1, 2025
5
out of
5
rating by Barbie Boone
"Jenel and her staff have been very helpful throughout the years we’ve done business with her. I recently bought a new car and worked with Tre over the phone to get things updated and he was very kind and made the process easy! Would recommend this agency for sure!"
We responded:
"Ms. Boone, we’re honored by your positive feedback about Tre! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"